We hope every specimen reaches you safely and exactly as expected. Should you change your mind, please contact Holy Spore within 14 days of receiving your order. Eligible items must then be returned within a further 14 days.
Returned items must be unused, unopened and in their original packaging. Because the sterile condition of microscopy products cannot be verified after opening, unsealed spore syringes, vials, swabs and prints cannot normally be accepted as change-of-mind returns. This does not affect your statutory rights where an item is faulty or not as described.
Customers are responsible for return postage unless the item is damaged, faulty or incorrect. We strongly recommend using a tracked postal service, as Holy Spore cannot take responsibility for returns lost in transit.
If your order arrives damaged, incorrect or appears incomplete, please contact us as soon as reasonably possible, preferably within 48 hours of delivery. Please include your order number and clear photographs of the outer packaging, delivery label and contents so that we can assess the issue and, where necessary, raise a claim with the courier.
Where tracking shows that a parcel has been delivered but it cannot be located, we may ask you to check with household members, neighbours and any nominated safe place. We may also require a signed non-receipt declaration before a refund or replacement can be approved.
Once a return or claim has been approved, Holy Spore will provide either a refund or a replacement, depending on the circumstances and your legal entitlement. We do not provide both a refund and a replacement for the same item or original claim, and replacement orders cannot be used to obtain an additional duplicate order.
Refunds will be returned to the original payment method after the returned goods have been received and inspected, or once sufficient evidence of return has been supplied. Standard outbound delivery charges will be refunded where required by law, although additional charges for premium or expedited delivery may not be refundable.
Holy Spore reserves the right to refuse claims involving products that have been opened, used, altered or damaged after delivery, or where information provided is false, incomplete or inconsistent. We may also restrict future orders where there is evidence of repeated, abusive or fraudulent claims.
Nothing in this policy limits your statutory rights under UK consumer law.
Specimens provided for microscopy and observational study only.
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